Joshua Zachary
Joshua Zachary
Joshua Zachary

I'm a digital product designer, let's build your next-level product.

ingenuity tooling kit

Managing & scaling design systems

+52 Components

Usage documentation

Design tokens

Design Ops

Led the evolution of a design system from Figma library to scalable product. Managed the roadmap, and introduced contribution and feedback processes.

A wireframe created with design system components
A wireframe created with design system components
A wireframe created with design system components
A wireframe created with design system components

CONTACT CENTRE TEMPLATES

Solving problems with 5+ years of UX experience

579K saved per year

Customer service

Multi-method research

Improved the query response flow for customer service agents with data automation, search-optimised suggestions and better error prevention.

iNGENUITY CONSOLE

iNGENUITY CONSOLE

Unifying complex tech stacks into coherant experiences

Single sign-on

Self-service permissions

Unified vision

Mobile responsive

Transforming THG's enterprise suite of tools with an architecture overhaul and unified features like tooling wiki, notifications, self-service user permissions and more.

Coming soon

headless content manager

headless content manager

Working with complex products & services

40k saved per site localisation

Personalisation

Reduced lead time

Product discovery and initial MVP, which will increase personalisation offerings for clients and improve the efficiency of internal content management processes.

Coming soon

A wireframe created with design system components

I was impressed with Josh who stood out immediately as a passionate, tenacious and professional. Josh jumped right into the complex requirements and researched to understand everything he could about the CMS market and quickly became a thought-leader in the implementation allowing for one of the most productive engagements I've seen between UX and Engineers at THG.

Phillip Gourley

Principle Software Engineer

thg

Josh is a technically gifted designer who has a proven record of delivering brilliant enterprise products. I have had the pleasure of working with him within the internal tools area at THG, to which his contributions helped us deliver an accessible and functional design system for a variety of tooling applications to leverage. His passion for creating meaningful, accessible, and beautiful user experiences is evident in everything he does.

Tom Mitchell

UX Designer

PLAYSTATION

What stands out about Joshua is his forward thinking and strategic approach to design; he cares about how we design and build efficiently at scale, evident in his contributions and eventual ownership of our design system for tooling. Ever user-focussed, Joshua collaborates effectively with engineers to ensure we delight our customers, not afraid to dig in to the technical details when required. He cares deeply about his work and is a pleasure to work with.

Charlotte Cozens

Product Manager

thg

Lets work together

Find my contact details through these links